MTN Zigi Chatbot – Here is everything you need to know

MTN Zigi chat bots

MTN introduces a new chatbot that will save the time of you waiting for customer care representative to respond to your question.This chatbot is called Zigi.In this article we shall be going through everything you need to know about MTN Zigi chatbot.

Zigi is MTN’s all-new digital personal assistant that can answer questions, assist customers with products and services activation, and also give information on our products and services.

You can chat with Zigi only using the English language on any MTN line without touching your airtime.

Chatting with Zigi is unlimited and at any time of the day. Zigi is always available to assist. All you need is internet connectivity on your smart device.


You can chat with Zigi on Telegram, WhatsApp, and Facebook Messenger using the below link and number

Telegram –

Facebook Messenger –

WhatsApp –

How to Register to chat With Zigi

You do not need to register to chat with Zigi; however, an OTP is required for authentication purposes. Customers can also chat as a guest.

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Benefit of MTN Zigi chat

For now MTN Zigi serves the following purposes

  • Check Balance
  •  recharge via voucher and get detailed information on products and services.
  • You also have the option to chat with a live agent.
  • Other services like card payment, data bundles, personalized offers on MTN4Me, and airtime loans are coming soon.

Who is eligible for Zigi chat?

All MTN customers with a valid SIM is Eligible to chat with Zigi

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Charges for MTN Zigi

Chatting with Zigi is absolutely free.
you are not required to have airtime to chat with Zigi. However, you need to be connected to the internet.

That’s all for now on MTN Zigi chat bots. Tell us how this article have been resourceful to you in the comment box below.



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